Value Chain Collaboration

Sharing Toyota Supplier Sustainability Guidelines

In 2009, Toyota established the Supplier CSR Guidelines, laying out the role of businesses in society to facilitate efforts undertaken with our suppliers. (some parts of it have been revised in 2012)

In 2021, we made further revisions focused mainly on addressing environmental and human rights issues that have grown more serious in recent years.

Policy for Sustainable Natural Rubber Procurement

Natural rubber, the majority of which is considered to be used in automotive parts, is a vital natural resource.

On the other hand, there are concerns such as deforestation in the rubber production areas, social issues in supply chains, and negative impact on local biodiversity.

Toyota Motor Corporation is a member of the Global Platform for Sustainable Natural Rubber, an international membership-driven platform to lead improvements in the socio-economic and environmental performance of these issues, and has promoted our initiatives, in cooperation with our suppliers, through our responses to sustainable procurement of natural rubber.

Grievance Mechanism for Human Rights Violations in the Supply Chain and Beyond

Toyota has established a grievance mechanism that complements internal reporting channels for employees and can also be used by external stakeholders, including business partners, suppliers, and local communities, to help identify concerns about human rights violations at an early stage and provide appropriate remedy.
As part of this effort, Toyota became a member of JaCER (Japan Center for Effective Remedies for Business and Human Rights). JaCER is a third-party engagement and remedy platform that operates in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP).

Grievances or inquiries about human rights and related issues that have occurred, or may occur, in Toyota's supply chain and beyond are accepted through JaCER. (Reports may be made anonymously)

Reports submitted through JaCER are handled in a manner designed to help prevent retaliation against reporters. After carefully reviewing the content, we coordinate with related group companies and internal departments to verify the facts and conduct investigations where necessary.

If it becomes clear that Toyota's business activities have caused or contributed to adverse human rights impacts, we will pursue remediation and corrective measures through appropriate procedures and engagement with the relevant parties.

Reports to JaCER can be submitted via the grievance form on the following website.