Mar. 29, 2004

Toyota Releases Outline of New Netz Channel

 

Tokyo ― TOYOTA MOTOR CORPORATION (TMC) released an outline today of the new Netz sales channel, which is set to start operations in May.

TMC is implementing a new product and distribution strategy that outlines the reorganization of Toyota-brand sales channels to adequately respond to future changes in consumer values and in the structure of Japan 's highly competitive automobile market.

The new product and distribution strategy calls for the introduction of the Lexus brand to Japan and the reorganization of TMC's Japanese-market Toyota-brand sales channels into four channels from the current five. The merging of the existing Netz and Vista sales channels to form a new Netz channel is intended as a pillar of this new strategy that can strike a chord with “new value” customers, while keeping in mind the needs of current customers.

The new Netz channel will aim to meet the challenge of a new channel structure under the theme of “Channels for the 21st Century,” and will offer “fun” and “fashionable” products in step with the times, targeting customers who place emphasis on advanced technology and the finer details.

Specifically, for the new Netz:
1) The core models offered by the new channel will initially be those handled by the current Netz and Vista channels, but will develop into a line-up expressing the channel's individuality. A unique vehicle logo for new Netz models will be used.
2) Netz outlets will extend beyond their current frameworks, in terms of both physical appearance and sales policies, emphasizing the consulting functions of its staff, and dissemination of information through its website and 3-D catalogs, among other measures, to create new Netz outlets that are recognizable at a glance.

Based on its “customer always comes first” policy, TMC intends to utilize the new product and distribution strategy, which forms one of the pillars of the new Netz channel, to steadily maintain a market share of more than 40% and (excluding minivehicles) to secure an even greater Japanese market share in the medium to long term.
Outline of New Netz Channel
Channel Vision Channel for the 21st Century―Meeting the challenge of a new channel to respond to changes in consumer values
Start of operations May 2004―Kickoff events to be held on May 8 and 9, 15 and 16, 22 and 23
Structure Sales companies: 119
Outlets: Approx. 1,600
Total personnel: Approx. 30,000
Annual sales target More than 60,000 units (15% market share)
Specific policy Products (vehicles)
Create a line-up embodying a sense of presence and individuality, comprised mainly of vehicles handled by the current Netz and Vista channels
Use of a new Netz vehicle logo
Outlets
Will use uniform signage with new Netz logo
Will employ a clear layout separating areas by function, giving due consideration to various customer requirements (Layout to feature: Face (building-front) Zone, Entrance Zone, Vehicle Display Zone, Presentation and Fitting Zone, Consulting Zone, Service Zone and Hospitality Zone)
Customer service
Will provide service and make proposals tailored to individual customer requirements
Sales policies
Will achieve an improved informative style embodying a sophisticated feel and a new sense of fun
Concept: Outlets that provide each customer with vehicles and after-sales service that suit their individuality
Slogan: “Make the Style”
Will strengthen dissemination of information through fuller website content (for both computer and mobile phone access)
Will employ 3-D catalogs making it easier to visualize vehicle color, interior design and various options
Vehicles to be Initially Handled by the New Netz Channel
Aristo MR-S Funcargo ist WISH Alphard Hybrid RAV4 J
Altezza Allex bB Vitz SIENTA Voxy Regiusace
Avensis Raum WiLL CYPHA Ipsum Alphard V Kluger V Liteace
Vehicles Handled by Current Netz Toyota and Vista Toyota Channels
Netz Toyota: Aristo, Altezza, Platz*, MR-S, Allex, Raum, BB, ist, Vitz, WISH, SIENTA, Voxy, RAV4 J, Voltz*, Probox*, Liteace, Comfort (driving school vehicle)*
Vista Toyota : Aristo, Verossa*, Avensis, MR-S, Raum, Funcargo, WiLL CYPHA , WiLL VS*, Ipsum, WISH, Alphard V, Alphard Hybrid, Land Cruiser Prado* Kluger V, Regiusace, Comfort (driving school vehicle)*

*Not to be carried by the new Netz channel