Stakeholder Engagement

Basic Philosophy

In the preamble of its CSR Policy, Toyota declares that it will engage in stakeholder-oriented management in order to contribute to sustainable development and strive to maintain and develop sound relationships with stakeholders through open and fair communications. Specifically, Toyota's relevant divisions and offices around the world act as the main contacts to hold dialogues with major stakeholders. They communicate Toyota's philosophy and also help deepen mutual understanding. Additionally, Toyota maintains communication with external experts in order to examine, for example, the direction of its sustainability-related initiatives. Toyota will continue to further strengthen dialogue with stakeholders to earnestly address society's expectations and to utilize them in our future initiatives.

Global Vision for Those We Serve

Defining the ideal form of the company for each stakeholder and the outline for the future to realize our global vision

"We aim to exceed expectations and be rewarded with a smile" and "We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way" form key components of our Global Vision. We will sincerely listen to the voices of every stakeholder, customer, employee, business partner, shareholder, and member of global society/local communities, and aim to always exceed their expectations. The expression "Global Vision for Those We Serve" is our way of organizing and explaining our thoughts constituting the Global Vision in relation to stakeholders. It is Toyota's resolve to meet challenging goals step-by-step, wishing to deliver smiles and happiness for everyone, starting with our customers.

Global Vision for Those We Serve