FAQ
Common Questions
Q1:Do you use materials from scrapped cars?
A1:No. We repurpose materials that must be discarded during the production of new cars.
These high-performance materials are difficult to reuse or recycle, so we give them new life through upcycling.
Q2:Do the materials age or change over time?
A2:The leather used for car seats is designed to withstand many years of use.
While some creases or natural shaping may occur through regular use, the color will not change or patina over time.
Q3:About returns and exchanges
A3:Please request returns or exchanges through the store or online shop where you made your purchase.
If you have any questions, feel free to contact us.
Contact
Feel free to contact us by email with requests for media interviews or any questions about our products.
*We welcome inquiries from outside Japan regarding TOYOTA UPCYCLE sales and distribution. For general inquiries, please use our contact form.