Privacy initiatives

What Toyota cares about

1. We respect privacy.
2. We will use the information in a way that is useful to people and the society.
3. We will always manage and protect information properly.
4. We will work with related parties to manage and protect information.
5. We will strive to ensure transparency by disseminating information.

Privacy Protection System

Toyota has established a cross-functional, company-wide governance system to achieve respect for privacy of our customers. Under the supervision of the Head of Privacy, managers are assigned by each business field. At the Information Quality Promotion Meeting, we work in close collaboration with the information security function to share and examine topics such as field-specific issues, changes in domestic and international laws and regulations, shifts in the business environment, and consumer communication.

In the event that significant privacy-related incidents occur, we promptly identify them, report to members in management positions and take appropriate countermeasures.

Additionally, we have established an advisory board consisting of external experts and are developing a system that incorporates third-party perspectives to ensure that privacy is appropriately considered.

Members of the Advisory Board (in alphabetical order by family name)

Global Implementation of Privacy Governance

Toyota has established and operates the Toyota Global Privacy Guidelines (TGPG) to properly handle personal information as Global Toyota, including domestic and overseas subsidiaries, in compliance with international standards and requirements such as the OECD Privacy Principles and ISO/IEC 27701 and 29100.

The TGPG provides a framework for Toyota's consolidated subsidiaries to regularly review and improve their privacy management structures and operations. Taking into account the legal requirements of each region, Toyota promotes the development and enhancement of privacy governance across Global Toyota through proactive self-assessment and improvement activities undertaken by each company.

Privacy education

Toyota continues to educate its employees by introducing case studies and providing training through e-learning.

In addition, we have established a Privacy Code of Conduct based on the Toyota Philosophy and the Toyota Way 2020, to define the direction that our company and employee should take.

By complying with the Privacy Code of Conduct, we strive to provide products and services that are sympathetic towards society and people.

Furthermore, in handling data we are making efforts to inform employees of information about security, including procedures for preventing information leakage and responding to cyber attacks from outside, as well as to educate employees through e-learning.

PIA (Privacy Impact Assessment)

Toyota incorporates PIA to verify that the products and services we provide are privacy-conscious.

PIA is a mechanism for evaluating how products and services that deal with information related to personal and privacy-related information affect privacy.

We are promoting the introduction of PIA so that everyone can use our products and services with peace of mind.

Information Security

Toyota is committed to protecting personal and privacy-related information provided by customers from cyberattack threats and risks, helping to ensure their safety and security of customers.

DetailsInformation Security