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THE MOVEUM YOKOHAMA | by TOYOTA GROUP
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shop

This shop can only be found at the venue,
and offers a wide selection of THE MOVEUM YOKOHAMA official goods
as well as Klimt and Schiele goods.

Klimt goods
Schiele goods
THE MOVEUM YOKOHAMA official goods
  • *Photos are for illustrative purposes only.
  • *Please note that items may be sold out depending on the timing of your visit.

Other goods

coming soon

faq

Q Can I use cash for purchases?
A

Only the following cashless payments are accepted at the venue.

*Please note that cash is not accepted.  Thank you for understanding.

Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

Q Do you have an online store?
A

Goods are only available at the venue.

Q Can you send my purchases by mail?
A

We do not have postal or delivery facilities.

Q Can you do gift wrapping?
A

We do not offer gift wrapping.

Q Can I return or exchange my goods after purchase?
A

We do not accept returns, exchanges or refunds.
We will only exchange defective items.  Contact us using the below email address.

THE MOVEUM YOKOHAMA Secretariat
Email: info@the-moveum-yokohama.jp

Q Can I ask that you set aside items?
A

We cannot put items aside for you.

Q Will there be a discount sale?
A

There are no plans to do so.

Q Will you restock items?
A

Some items may not be restocked.

Q Is there a limit to the number of pieces I can purchase?
A

Some products may have a limit on the number of items that can be purchased.  Moreover, we may refuse to sell you the item if we determine that the purchase is for the purpose of resale.

Q Can you issue a receipt?
A

Yes, we can.  Please ask at the register when you pay.

Q Is there a charge for a shopping bag?
A

Yes, we charge for shopping bags.

Q After purchasing a product, I noticed it was damaged.  May I receive a refund?
A

After confirming that the product is defective, we will replace it with a new one.

Click here for other frequently asked questions

Notes

Please read this before your visit.

Notes on ticket purchase

  • Please arrive at the venue 15 minutes before the screening time printed on your ticket and get in line to enter the venue.
  • Customers who purchase tickets at a discounted price (for students and persons with disabilities) may be asked to present student ID, a disability certificate, or some other form of identification at the time of admission.  Failure to present this ID may result in denial of admission, so please be sure to bring it with you.
  • Customers will not be admitted to the venue after the admission time indicated on the ticket.
    Please note that no refunds or substitutions will be made if you do not show up for any reason.
  • Please present your electronic or (printed) paper ticket at the time of admission.  After ticket authentication, you will be admitted to the venue.  Customers using electronic tickets are requested to keep their smartphones fully charged and present them with a connection to the internet.
  • Resale of tickets for this exhibition for commercial purposes (including selling tickets on internet auctions, flea market apps, etc.) is strictly prohibited, and admission with a resold ticket is not permitted.  In the event that we discover your ticket is a resold tickets, the ticket will be invalidated and admission may be denied.  No refunds will be made in such cases.

Notes on visiting the museum

  • Only the following cashless payments are accepted at the venue.

    *Please note that cash is not accepted.  Thank you for understanding.

    Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

    Credit card

    Code payment

Notes on the museum experience

  • There are areas where light stimulation is strong or dark.  
  • Due to the nature of the work, there will be flashing lights, loud noises, and aromatic scents.
  • Parents should pay close attention to their children's condition.

  • Precautions for those that the following items are applicable to

    • -Those who have had muscle cramps or loss of consciousness due to light stimulation
    • -Those who have extreme fear of cramped or dark places, or heights
    • -Those who have heart palpitations, shortness of breath, or other physical or health conditions concerns
    • -Those who are pregnant or possibly pregnant
    • -Those carrying a child in their arms
    • -Those wearing shoes with high heels (high heels, pin heels, thick-soled shoes, etc.)

Prohibited items

  • Wearing glowing shoes or bracelets, psyllium, or other items that may affect the viewing experience of other patrons.
  • Please do not touch the projector, sensors, lights, and other equipment for your own safety and the preservation of the artworks.

Other notes

Notes on ticket purchase

  • Tickets can be purchased in advance via the online ticket purchase website.  Tickets can be purchased at the venue on the day of the exhibition, but we recommend that you purchase them in advance as they are limited in number and may sell out, or you may be asked to wait if the venue is crowded.
  • In the event that unavoidable circumstances, such as inclement weather or transportation suspension, make it difficult for customers to attend the event, we may announce special measures on our official social media accounts.  Please be sure to check our socials before your come.
  • No date/time changes, ticket type changes, cancellations, or refunds will be accepted after purchase.  Please carefully check the date, time, ticket type, and number of tickets at the time of purchase.  
  • Re-entry will be allowed within the time of the purchased ticket.  If you wish to re-enter, please ask a staff member upon exiting to stamp your hand.  
  • In the event that the event is canceled due to a disaster, other acts of God, or for the organizer's own reasons, you will receive a refund for the purchased tickets.  Refunds will be announced separately.  
  • If all customers for the purchased tickets are not present, you will not be allowed to enter.  Please make sure that all attendees are present before entering.  
  • Children of elementary school age and younger are not allowed to enter alone.
    Please make sure that all children enter with a parent or guardian 18 years of age or older.  

Notes on visiting the museum

  • Please note that the opening days, hours, etc.  may change due to various reasons.  Please check our official social media accounts for the latest information.  

  • Only the following cashless payments are accepted at the venue.

    *Please note that cash is not accepted.  Thank you for understanding.

    Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

  • Free lockers are available at the venue, but numbers are limited.  In addition, please hold on to large baggage (large carry-on suitcases or outdoor carts) that will not fit in the lockers.  
  • Baby stroller parking is available.  The organizer will not be responsible for any theft, loss, damage, or other trouble since the door cannot be locked.  

Notes on the museum experience

  • Please note that the artworks and specifications of the artworks may change depending on the season.
  • Please note that some artworks may not be available due to crowds or maintenance.

Photography

  • Photos and videos may be taken, but please be careful not to disturb other guests.
  • Please refrain from using flash photography and filming live broadcasts, including to social media, etc.
  • The use of monopods, tripods, selfie sticks, and other photographic aids with a total length of 30 cm or more are also not permitted.
  • Please note that interviews and filming may be conducted without prior notice.
    If you do not agree to be photographed regardless of the purpose, please notify a staff member.  
  • Photography for commercial purposes or news gathering without prior consent is not permitted.
  • If you are found to be using the exhibition for commercial purposes or disturbing other participants, you may be asked to leave the venue.
  • Various media coverage and filming may take place.
    If you do not give your consent to be photographed, please notify the nearest staff member.  
  • In principle, the content of the experience may be freely posted on social networking sites, etc.  However, we ask that you please be considerate of other guests and staff when posting photos and videos.  Also, when posting or sending out information, please be considerate of those who have not yet experienced the event when doing so.  

Other notes

  • The venue assumes no responsibility for any injury, loss, damage, or other trouble that may occur during your visit.
  • Please note that we will not be responsible for any loss or theft of valuables.
  • Please note that due to unforeseen circumstances, some works may not be available for viewing.
  • Please follow the instructions of the staff.  Failure to comply may result in being asked to leave the venue.
  • We do not guarantee travel expenses for visitors, even if the venue is temporarily closed.

Prohibited items

  • Admission of drunken or ill-mannered persons
  • Food and beverages in the building (including gum and candy)
    Please refrain from bringing or consuming food or beverages in the screening area or museum shop.
    Food and beverages that are in tightly sealed containers may be brought in, however.
  • Smoking in the venue.
  • Bringing in hazardous materials or items deemed inappropriate by management
  • Accompanying pets and other animals (except guide dogs, hearing dogs, and service dogs)

Inquiries

THE MOVEUM YOKOHAMA
Secretariat

info@the-moveum-yokohama.jp

Acceptance and Response Time

Email acceptance times: 24-hours a day

Secretariat response times:
Monday-Friday 12:00-17:00

*Except national holidays

*We will respond to your e-mail during business hours.

Please note that depending on the content of the message it may take several business days to reply.

Note: Inquiries regarding this matter are handled by the subcontractor.

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