THE MOVEUM YOKOHAMA

Notes on ticket purchase

• Tickets can be purchased in advance via the online ticket purchase website.  Tickets can be purchased at the venue on the day of the exhibition, but we recommend that you purchase them in advance as they are limited in number and may sell out, or you may be asked to wait if the venue is crowded.
• In the event that unavoidable circumstances, such as inclement weather or transportation suspension, make it difficult for customers to attend the event, we may announce special measures on our official social media accounts.  Please be sure to check our socials before your come.
• No date changes, ticket type changes, cancellations, or refunds will be accepted after purchase.  Please carefully check the date, ticket type, and number of tickets at the time of purchase.  
• Re-entry is permitted on the day of your reservation.  If you wish to re-enter, please ask a staff member upon exiting to stamp your hand.  
• In the event that the event is canceled due to a disaster, other acts of God, or for the organizer's own reasons, you will receive a refund for the purchased tickets.  Refunds will be announced separately.  
• If all customers for the purchased tickets are not present, you will not be allowed to enter.  Please make sure that all attendees are present before entering.  
• Children of elementary school age and younger are not allowed to enter alone.
  Please make sure that all children enter with a parent or guardian 18 years of age or older.  

Notes on visiting the museum

• Please note that the opening days, hours, etc.  may change due to various reasons.  Please check our official social media accounts for the latest information.  

• Only the following cashless payments are accepted at the venue.

  *Please note that cash is not accepted.  Thank you for understanding.

  Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

• Free lockers are available at the venue, but numbers are limited.  In addition, please hold on to large baggage (large carry-on suitcases or outdoor carts) that will not fit in the lockers.  
• Baby stroller parking is available.  The organizer will not be responsible for any theft, loss, damage, or other trouble since the door cannot be locked.  

Notes on the museum experience

• Please note that the artworks and specifications of the artworks may change depending on the season.
• Please note that some artworks may not be available due to crowds or maintenance.

Photography

• Photos and videos may be taken, but please be careful not to disturb other guests.
• Please refrain from using flash photography and filming live broadcasts, including to social media, etc.
• The use of monopods, tripods, selfie sticks, and other photographic aids with a total length of 30 cm or more are also not permitted.
• Please note that interviews and filming may be conducted without prior notice.
  If you do not agree to be photographed regardless of the purpose, please notify a staff member.  
• Photography for commercial purposes or news gathering without prior consent is not permitted.
• If you are found to be using the exhibition for commercial purposes or disturbing other participants, you may be asked to leave the venue.
• Various media coverage and filming may take place.
  If you do not give your consent to be photographed, please notify the nearest staff member.  
• In principle, the content of the experience may be freely posted on social networking sites, etc.  However, we ask that you please be considerate of other guests and staff when posting photos and videos.  Also, when posting or sending out information, please be considerate of those who have not yet experienced the event when doing so.  

Other notes

• The venue assumes no responsibility for any injury, loss, damage, or other trouble that may occur during your visit.
• Please note that we will not be responsible for any loss or theft of valuables.
• Please note that due to unforeseen circumstances, some works may not be available for viewing.
• Please follow the instructions of the staff.  Failure to comply may result in being asked to leave the venue.
• We do not guarantee travel expenses for visitors, even if the venue is temporarily closed.

Prohibited items

• Admission of drunken or ill-mannered persons
• Food and beverages in the building (including gum and candy)
  Please refrain from bringing or consuming food or beverages in the screening area or museum shop.
  Food and beverages that are in tightly sealed containers may be brought in, however.
• Smoking in the venue.
• Bringing in hazardous materials or items deemed inappropriate by management
• Accompanying pets and other animals (except guide dogs, hearing dogs, and service dogs)