FAQ

The event

What are the hours of operation at the venue?

Please see "here" for details.

What time is the immersive video screening and how long does it last?

"Monet and Ukiyo-e: The Beauty of Japan That Enchanted an Impressionist" Please see "here" for details.

ALSO SHOWING

"LISTEN."

Please see"here" for details.

How long will the event be held?

Events are scheduled to run until March 31, 2027 (Wed).

Will the content of the screenings of "Monet and Ukiyo-e: The Beauty of Japan That Enchanted an Impressionist" and "LISTEN.ONE MOMENT" change?

No changes are planned during the current showing.

How long is the screening time of "Monet and Ukiyo-e: The Beauty of Japan That Enchanted an Impressionist"

It is scheduled to last approximately 45 minutes.

What is the running time of "LISTEN."?

It is scheduled to last approximately 20 minutes.

Are there any restrictions on admission?

Admission is not permitted for guests who are unwell or under the influence of alcohol. Additionally, children in elementary school or younger must be accompanied by a guardian aged 18 or older.

May I take pictures?

Photos and videos may be taken, but please be careful not to disturb other guests.

Additionally, no monopods, tripods, selfie sticks, or other photographic aids with a total length of 30 cm or more may be brought in or used.

Can I upload the photos and videos I take to social media?

In principle, the content of the experience may be freely posted on social networking sites, etc. However, we ask that you please be considerate of other guests and staff when posting photos and videos. Also, when posting or sending out information, please be considerate of those who have not yet experienced the event when doing so.

Can I freely cover this exhibition?

Photography for commercial purposes or news gathering without prior consent is not permitted.

Can I livestream?

Live streaming is prohibited.

I don't want to be photographed or interviewed by the media.

If you do not give your consent to be interviewed or photographed, please notify the nearest staff member.

Can I re-enter the venue?

Re-entry is permitted on the day of your reservation.

If you wish to re-enter, please ask a staff member

Is there a time limit?

There are no limits to how long you may stay at the venue, however, when crowded, we ask that you cooperate with staff and leave after a reasonable time so that other guests may enjoy the experience.

Access

What is the nearest station?

Motomachi-Chukagai Station on the Minatomirai Line.

Is there vehicle and bicycle parking available?

There is no vehicle or bicycle parking specifically for venue visitors. Please either use nearby paid parking or public transportation.

How long does it take to get there from the nearest station?

It takes about 5 minutes on foot from Exit 4 (for Marine Tower) of Motomachi-Chukagai Station on the Minatomirai Line to the Yamashita Pier Bus Station.
From there, THE MOVEUM YOKOHAMA is about 5 minutes via Free shuttle service or 20 minutes on foot.
We recommend that you arrive at the Yamashita Pier Bus Station at least 30 minutes prior to the screening time on your ticket.

*Please note that the capacity of the Free shuttle service is limited, and you may not be able to board if it is full.

What is the schedule for the Free shuttle service?

For details, see "Free shuttle information" .

Merchandise sales

Can I use cash for purchases?

Only the following cashless payments are accepted at the venue.

*Please note that cash is not accepted. Thank you for understanding.

Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/E-money (Transportation IC cards / iD / QUICPay / Rakuten Edy)

Can you send my purchases by mail?

We do not have postal or delivery facilities.

Can you do gift wrapping?

We do not offer gift wrapping.

Can I return or exchange my goods after purchase?

We do not accept returns, exchanges or refunds.

Can I ask that you set aside items?

We cannot put items aside for you.

Will there be a discount sale?

There are no plans to do so.

Will you restock items?

Some items may not be restocked.

Is there a limit to the number of pieces I can purchase?

Some products may have a limit on the number of items that can be purchased. Moreover, we may refuse to sell you the item if we determine that the purchase is for the purpose of resale.

Can you issue a receipt?

Yes, we can. Please ask at the register when you pay.

Is there a charge for a shopping bag?

Yes, we charge for shopping bags.

After purchasing a product, I noticed it was damaged. May I receive a refund?

After confirming that the product is defective, we will replace it with a new one.

Consumption of food

Is there somewhere I can eat?

There are no restaurants or cafes at the venue, however, there are beverage vending machines.

Can I bring food and drink?

Please refrain from bringing or consuming food or beverages in the screening area or museum shop.

Food and beverages that are in tightly sealed containers may be brought in, however.

Use of other facilities

Is there a smoking area?

A smoking area is not available.

Are lockers available?

Coin lockers are available at the venue, but the number is limited.

Is there room for large baggage?

A place to store carry-on cases and strollers is available. Since the door cannot be locked, we are not responsible for any theft, loss, damage, or other trouble. Please also note that space is limited.

Is there a nursing room?

Yes, there is.

Is Free Wi-Fi available?

Yes, Wi-Fi is available at the venue.

Is there a prayer or worship room?

No, there is not.

Are pets allowed?

No, pets are not allowed. Only assistance dogs are allowed.

Are assistance dogs allowed?

Yes, they may accompany you.

Do you have strollers available for rent?

No, strollers are not available for rent.

Do you have wheelchairs available for rent?

No, wheelchairs are not available for rent.

Is there a restroom available?

Multipurpose restrooms are available outside the venue.

Can you call a taxi for me?

No, we cannot. Please arrange for a taxi on your own. Please note that vehicles are not allowed inside Yamashita Pier, so we ask that you board and disembark from taxis outside the area.

Is the venue wheelchair accessible?

Yes, the venue is wheelchair accessible, but some parts of the venue cannot be experienced for safety reasons.

Is the Free shuttle service wheelchair accessible?

Yes, it is.

Are there wheelchair accessible restrooms?

Yes, multipurpose restrooms are available.

I have a physical condition that requires someone accompany me. Would my companion be allowed to enter free of charge?

We ask that you purchase tickets for the number of people in your party.

I have a hearing impairment. Can I communicate using sign language?

We will communicate with you in writing.

Tickets

How do I purchase tickets?

For details, see "TICKET" .

Can I pay for tickets at the venue in cash?

Only the following cashless payments are accepted at the venue.

*Please note that cash is not accepted. Thank you for understanding.

Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/E-money (Transportation IC cards / iD / QUICPay / Rakuten Edy)

How much do tickets cost?

For details, see "TICKET" .

Is there any course of action I can take if I cannot go to the venue due to a typhoon, earthquake, or public transportation cancellations?

Please check our official website and social media accounts for information on special measures to be taken in the event of unavoidable circumstances, such as inclement weather or suspension of public transportation.

Can you issue a receipt?

Please refer to the online sales site where you purchased your ticket to get a receipt.

Receipts for tickets purchased on the day of the exhibition and museum store purchases can be issued upon completion of payment.

Who qualifies for the discounted tickets for persons with disabilities?

Guests(Valid for the certificate holder only) holding either of the following certificates issued by the local government of Japan.

  • Physical disability certificate
  • Mental disability health and welfare certificate
  • Rehabilitation certificate (Love certificate, Green certificate) Atomic bomb survivor health certificate
  • War-wounded and sick certificate
  • Various recipient certificates for disability welfare services based on the Comprehensive Support for ・Persons with Disabilities Act and the Child Welfare Act
  • Recipient certificate for specified medical expenses (designated intractable disease) as defined in the Intractable Disease Act Recipient
  • Certificate for medical care for children with specific chronic diseases as defined in the Child Welfare Act

Guests visiting from outside Japan must present a certificate equivalent to the above.

Physical disabilities do not include injuries (fractures, sprains, etc.) or pregnant women.

Inquiries

THE MOVEUM YOKOHAMA Secretariat

moveum-info@toyota-ep.co.jp

Acceptance and Response Time

Email acceptance times: 24-hours a day

Secretariat response times: Monday - Friday 10:00-17:00 (excluding public holidays and the New Year holidays)

* We will respond to your e-mail during business hours.

* Please note that depending on the content of the message it may take several business days to reply.

* Note: Inquiries regarding this matter are handled by the subcontractor.

Online Ticket