THE MOVEUM YOKOHAMA | by TOYOTA GROUP

faq

The event

Q What are the hours of operation at the venue?
A

Sunday - Thursday/national holidays 10:30 - 19:30
Friday, Saturday/days before national holidays 10:30 - 20:30

Q What time is the immersive video screening and how long does it last?
A

■ Immersive video screening

Fin de Siècle Vienna :
The Golden Age of Beauty Gustav Klimt and Egon Schiele - Artists of Light and Shadow

schedule:
December 20, 2025 (Sat) - March 31, 2026 (Tue)

Screening times:
Sunday - Thursday/national holidays 11:00 - 19:00
Friday, Saturday/days before national holidays 11:00 - 20:00

Tickets are required for this show.

ALSO SHOWING

LISTEN.

Schedule:
December 20, 2025 (Sat) - March 31, 2026 (Tue)

Schedule:
December 20, 2025 (Sat) - March 31, 2026 (Tue)

Screening times:
Sunday - Thursday/national holidays 11:00 - 19:00
Friday, Saturday/days before national holidays 11:00 - 20:00

Q What are the hours of operation for the shop?
A

Hours: Sunday - Thursday/national holidays 11:30 - 19:30
Friday, Saturday/days before national holidays 11:30 - 20:30

Q How long will the event be held?
A

"Fin de Siècle Vienna : The Golden Age of Beauty Gustav Klimt and Egon Schiele - Artists of Light and Shadow" and "LISTEN." are scheduled to run until March 31, 2026 (Tuesday).

Q Will the content of the screenings of "Fin de Siècle Vienna : The Golden Age of Beauty Gustav Klimt and Egon Schiele - Artists of Light and Shadow" and "LISTEN." change?
A

No changes are planned during the current showing.

Q How long is the screening time of "Fin de Siècle Vienna : The Golden Age of Beauty Gustav Klimt and Egon Schiele - Artists of Light and Shadow"
A

It is scheduled to last approximately 60 minutes.

Q What is the running time of "LISTEN."?
A

It is scheduled to last approximately 15 minutes.

Q Are there any restrictions on admission?
A

There is no age limit, but we do not allow children of elementary school age and younger alone, and those in poor physical condition or intoxicated.

Q Can children enter alone?
A

Children of elementary school age and younger must be accompanied by a parent or guardian 18 years of age or older.

Q What is "Fin de Siècle Vienna : The Golden Age of Beauty Gustav Klimt and Egon Schiele - Artists of Light and Shadow" about?
A

An Immersive Artistic Journey to Fin-de-Siècle Vienna
The immersive digital exhibition explores Vienna at the turn of the 20th century, a time of intense cultural innovation that positioned the city as a hub of the European avant-garde.  At its core, the exhibition highlights two major figures of modern art: Gustav Klimt, known for his decorative elegance and role in the Vienna Secession, and Egon Schiele, whose raw, emotional work reflects the existential anxieties of his era.
Using immersive technologies, large-scale projections and soundscapes, the exhibition transforms the space into a fully engaging visual and sensory experience.  Visitors are surrounded by the artists' imagery, stepping into the symbolic, architectural, and emotional worlds of Klimt and Schiele.
The exhibition recreates the atmosphere of fin-de-siècle Vienna, emphasizing the intersection of art, architecture, music, and psychoanalysis.  Klimt's section features iconic works like 「The Kiss」, 「The Tree of Life」, and 「Portrait of Adele Bloch-Bauer」, while Schiele's section offers an intense look into his expressive, introspective universe.

Q What is "LISTEN."?
A

The LISTEN.  Project has traveled to 26 countries over the course of 10 years,capturing on film treasures of sound and culture that we hope to pass on to the future.
Rhythms of the horse-riding people that connected the East and West.   Melodies of nomadic people, minstrels, festivals of song that unite hearts, and soulful dances passed down from generation to generation.   Following the paths where cultures have crossed, these films journey through sounds that nurture life.

Countries visited (in alphabetical order): Argentina, Austria, Belize, Canada, Iceland, Iran, Finland, Georgia, Greece, Honduras, Hungary, India, Kazakhstan, Lithuania Moldavia Nepal, Norway, Portugal, Puerto Rico, Romania, Sardinia, Serbia, Spain, Sweden, Turkey, United States.

https://www.the-listen-project.com

Q May I take pictures?
A

Photos and videos may be taken, but please be careful not to disturb other guests.
Additionally, no monopods, tripods, selfie sticks, or other photographic aids with a total length of 30 cm or more may be brought in or used.

Q Can I upload the photos and videos I take to social media?
A

In principle, the content of the experience may be freely posted on social networking sites, etc.  However, we ask that you please be considerate of other guests and staff when posting photos and videos.  Also, when posting or sending out information, please be considerate of those who have not yet experienced the event when doing so.

Q Can I freely cover this exhibition?
A

Photography for commercial purposes or news gathering without prior consent is not permitted.  Please contact THE MOVEUM YOKOHAMA office if you wish to cover the exhibit.

Q Can I livestream?
A

Live streaming is prohibited.

Q I don't want to be photographed or interviewed by the media.
A

If you do not give your consent to be interviewed or photographed, please notify the nearest staff member.

Q Can I re-enter the venue?
A

Re-entry will be allowed within the time of the purchased ticket.  If you wish to re-enter, please ask a staff member when you leave.

Q Is there a time limit?
A

There are no limits to how long you may stay at the venue, however, when crowded, we ask that you cooperate with staff and leave after a reasonable time so that other guests may enjoy the experience.

Access

Q What is the nearest station?
A

Motomachi-Chukagai Station on the Minatomirai Line.

Q Is there vehicle and bicycle parking available?
A

There is no vehicle or bicycle parking specifically for venue visitors.  Please either use nearby paid parking or public transportation.

Q How long does it take to get there from the nearest station?
A

It takes about 5 minutes on foot from Exit 4 (for Marine Tower) of Motomachi-Chukagai Station on the Minatomirai Line to the Yamashita Pier Bus Station.  From there, THE MOVEUM YOKOHAMA is about 20 minutes on foot or about 5 minutes via Automated Transportation Service.  We recommend that you arrive at the Yamashita Pier Bus Station at least 30 minutes prior to the screening time on your ticket.

Q What is the schedule for the Automated Transportation Service?

Merchandise sales

Q Can I use cash for purchases?
A

Only the following cashless payments are accepted at the venue.

*Please note that cash is not accepted.  Thank you for understanding.

Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

Q Do you have an online store?
A

Goods are only available at the venue.

Q Can you send my purchases by mail?
A

We do not have postal or delivery facilities.

Q Can you do gift wrapping?
A

We do not offer gift wrapping.

Q Can I return or exchange my goods after purchase?
A

We do not accept returns, exchanges or refunds.
We will only exchange defective items.  Contact us using the below email address.

THE MOVEUM YOKOHAMA Secretariat
Email: info@the-moveum-yokohama.jp

Q Can I ask that you set aside items?
A

We cannot put items aside for you.

Q Will there be a discount sale?
A

There are no plans to do so.

Q Will you restock items?
A

Some items may not be restocked.

Q Is there a limit to the number of pieces I can purchase?
A

Some products may have a limit on the number of items that can be purchased.  Moreover, we may refuse to sell you the item if we determine that the purchase is for the purpose of resale.

Q Can you issue a receipt?
A

Yes, we can.  Please ask at the register when you pay.

Q Is there a charge for a shopping bag?
A

Yes, we charge for shopping bags.

Q After purchasing a product, I noticed it was damaged.  May I receive a refund?
A

After confirming that the product is defective, we will replace it with a new one.

Consumption of food

Q Is there somewhere I can eat?
A

There are no restaurants or cafes at the venue, however, there are beverage vending machines.

Q Can I bring food and drink?
A

Please refrain from bringing or consuming food or beverages in the screening area or museum shop.
Food and beverages that are in tightly sealed containers may be brought in, however.

Use of other facilities

Q Is there a smoking area?
A

A smoking area is not available.

Q Are lockers available?
A

Coin lockers are available at the venue, but the number is limited.

Q Is there room for large baggage?
A

A place to store carry-on cases and strollers is available.  Since the door cannot be locked, we are not responsible for any theft, loss, damage, or other trouble.  Please also note that space is limited.

Q Is there a nursing room?
A

Yes, there is.

Q Is Free Wi-Fi available?
A

Yes, Wi-Fi is available at the venue.

Q Is there a prayer or worship room?
A

No, there is not.

Q Are pets allowed?
A

No, pets are not allowed.  Only assistance dogs are allowed.

Q Are assistance dogs allowed?
A

Yes, they may accompany you.

Q Do you have strollers available for rent?
A

No, strollers are not available for rent.

Q Do you have wheelchairs available for rent?
A

No, wheelchairs are not available for rent.

Q Is there a restroom available?
A

Multipurpose restrooms are available outside the venue.

Q Can you call a taxi for me?
A

No, we cannot.  Please arrange for a taxi on your own.  Please note that vehicles are not allowed inside Yamashita Pier, so we ask that you board and disembark from taxis outside the area.

Q Is the venue wheelchair accessible?
A

Yes, the venue is wheelchair accessible, but some parts of the venue cannot be experienced for safety reasons.

Q Is the Automated Transportation Service wheelchair accessible?
A

Yes, it is.

Q Are there wheelchair accessible restrooms?
A

Yes, multipurpose restrooms are available.

Q Can I take a cab to the venue as I am physically challenged?
A

Please contact THE MOVEUM YOKOHAMA office in advance.

Q I have a physical disability.  Can I ask the staff for assistance?
A

We will assist you as much as possible, however, the number of staff is limited, so please come with another person to assist you if you cannot move freely.

Q I have a physical condition that requires someone accompany me.  Would my companion be allowed to enter free of charge?
A

We ask that you purchase tickets for the number of people in your party.

Tickets

Q How do I purchase tickets?
A

Tickets can be purchased via online sales sites (Ticket Pia, Lawson Tickets) and at the venue ticket vending machines (KIOSK).
Ticket quantities are limited, so we recommend purchasing tickets online in advance.

Q Can I pay for tickets at the venue in cash?
A

Only the following cashless payments are accepted at the venue.

*Please note that cash is not accepted.  Thank you for understanding.

Credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)/Code payment (Smart Code™, AliPay+, WeChat Pay, PayPay, Rakuten Pay, d-pay, and AEON Pay)

Credit card

Code payment

Q How much do tickets cost?
A

For details, see "Ticket" .

Q At what age do you charge for children?
A

Elementary school aged children and above are charged.

Q Can I cancel my ticket?
A

Cancellation after purchase is not possible.  Please note that no refunds will be made.

Q Can I change the date and time I visit the venue?
A

No date/time changes, ticket type changes, cancellations, or refunds will be accepted after purchase.  Please carefully check the date, time, ticket type, and number of tickets before making a purchase.

Q If I am late for the showing, can I change my viewing time to another time slot?
A

No time changes, cancellations, or refunds will be accepted.
Please come to the venue with plenty of time to spare.

Q Is there any course of action I can take if I cannot go to the venue due to a typhoon, earthquake, or public transportation cancellations?
A

Please check our official social media accounts for information on special measures to be taken in the event of unavoidable circumstances, such as inclement weather or suspension of public transportation.

Q Can you issue a receipt?
A

Please refer to the online sales site where you purchased your ticket to get a receipt.
Receipts for tickets purchased on the day of the exhibition and museum store purchases can be issued upon completion of payment.

Q Do you offer group discounts?
A

No, group discounts are not available.

Inquiries

THE MOVEUM YOKOHAMA
Secretariat

info@the-moveum-yokohama.jp

Acceptance and Response Time

Email acceptance times: 24-hours a day

Secretariat response times:
Monday-Friday 12:00-17:00

*Except national holidays

*We will respond to your e-mail during business hours.

Please note that depending on the content of the message it may take several business days to reply.

Note: Inquiries regarding this matter are handled by the subcontractor.

Access Ticket