Collaboration with Business Partners
In order to contribute to society through car-manufacturing and monozukuri (making things), and put into practice the principle of "Customer First," it is necessary to share principles and collaborate with our business partners such as suppliers and dealers. Toyota pursues open and fair business, and engages in sustainability initiatives through close collaboration with business partners to raise quality in terms of safety to deliver a high level of customer satisfaction.
Since its establishment, Toyota has worked closely with its suppliers in its manufacturing. As part of these efforts, Toyota has globally implemented its Basic Purchasing Policies according to the spirit of mutual benefit based on mutual trust. We have close relationships with existing and new suppliers to promote "Customer First."
To address the increasing interest in corporate social responsibility, including in our supply chain, we have dialogues with suppliers.
Before conducting business transactions, we conclude contracts that clearly spell out legal compliance, respect for human rights, and considerations for local and global environments. Internally, we work to raise the awareness of all our employees, including buyers, through seminars and trainings.
Policy for Sustainable Natural Rubber Procurement
Natural rubber, the majority of which is considered to be used in automotive parts, is a vital natural resource.
On the other hand, there are concerns such as deforestation in the rubber production areas, social issues in supply chains, and negative impact on local biodiversity.
Toyota Motor Corporation is a member of the Global Platform for Sustainable Natural Rubber, an international membership-driven platform to lead improvements in the socio-economic and environmental performance of these issues, and has promoted our initiatives, in cooperation with our suppliers, through our responses to sustainable procurement of natural rubber.
Collaboration with Sales Networks
Dealers are the front line of Toyota's "Customer First" policy. Toyota and its dealers share the value of its products/services, and constantly aiming to enhance customer satisfaction, work as one based on a strong relationship of trust through close two-way communication.