Sep. 08, 2020

Toyota Launches Used Vehicle Online Store in Japan

News Release Other Products and Services

Toyota City, Japan, September 8, 2020―Toyota Motor Corporation (Toyota) announced today the launch of its Toyota Used Vehicle Online Store, a service for customers to order used vehicles online in Japan. The service provides everything customers need to complete the purchase of a used vehicle online, from quotation through to contracting, for select used vehicles via Toyota dealers. The enhanced convenience for customers will make it possible to place orders anytime, 24 hours a day, 365 days a year, without the hassle of visiting a dealership or store.

Vehicle delivery (collection at a dealer) is possible approximately two or three weeks after the registration paperwork is completed.

In recent years, e-commerce has been advancing for all kinds of products and services, and consumer lifestyles are changing to use these types of services. For automobiles, there is increasing demand to be able to purchase cars at anytime, especially by people who are too busy to visit a dealer during regular daytime operating hours. Now, with the spread of COVID-19, an increasing number of people are requesting a way to purchase a car without face-to-face negotiation. The service launched today is in response to these customer requests, making Toyota the first Japanese manufacturer to launch such a service in conjunction with its dealers, in an effort to resolve impediments to car purchasing.

In the future, Toyota will also launch a service for the online purchase of new vehicles, endeavoring to further enrich the car life of customers.

Toyota Used Vehicle Online Store https://toyota-outlet.gazoo.com/
Application method	Access the Toyota Used Vehicle Online Store and select the desired vehicle. After selecting options and payment method, etc., the system automatically prepares a quotation. Customers enter their information online. When the order has been confirmed, an agreement email is sent to the customer and the contract is completed. The order agreement email contains bank account information for customers to make payment via bank transfer or in installments. Registration paperwork is sent by post to be completed and returned by the customer. Vehicle delivery is possible approximately two or three weeks later (for collection at a dealer).
Settlement method	Bank transfer (single or two-part payment), payment in installments. Selection and screening for payment in installments is also handled online.
Vehicle range	An extensive lineup of vehicles including compact cars, minivans, SUVs and HEVs.
Listed vehicles	Starting from approx. 200 vehicles Scheduled for sequential expansion of used vehicles handled by Toyota dealers in the Kanto, Chubu and Kansai areas, and nationwide within this year.
Confirmation of actual vehicle	Not possible Features an inquiry function (telephone or online message board format) for responding to detailed questions about the specifics of a vehicle's condition.
Vehicle delivery method	Delivery at the contracted dealer

Toyota Motor Corporation works to develop and manufacture innovative, safe and high-quality products and services that create happiness by providing mobility for all. We believe that true achievement comes from supporting our customers, partners, employees, and the communities in which we operate. Since our founding over 80 years ago in 1937, we have applied our Guiding Principles in pursuit of a safer, greener and more inclusive society. Today, as we transform into a mobility company developing connected, automated, shared and electrified technologies, we also remain true to our Guiding Principles and many of the United Nations' Sustainable Development Goals to help realize an ever-better world, where everyone is free to move.